FAQ about Detur
We have collected some of the most frequently asked questions about Detur's bankruptcy.
As a result of Detur's bankruptcy, we have received approximately 13,200 applications for compensation. The majority of applications need to be supplemented. This, together with the large amount of cases, means that the processing time is much longer than normal. We therefore expect a processing time of at least six months. If we need to request a supplement, we will contact you. We are grateful if you, as an applicant, are waiting for information on your case.
Have you received my application?
If you have submitted your application digitally (if you have mailed in the application), you will receive an automatic confirmation email that your application has been received. We do not send any other confirmation.
If you submitted your application by post, we will not send any confirmation emails. This is due to the large influx of cases. If you have sent in your application by post and want to know your diary number, you can contact us at registratur@kammarkollegiet.se
I have submitted my application for reimbursement. What happens now?
We receive your application and process it. The processing time is estimated to be at least six months as we have received 13,200 applications. If your application needs to be supplemented, we will contact you. When we have processed your case, we will send a decision by post to the address you provided in the application.
I have sent a supplement to my application, what happens now?
If you have sent us a supplement, you do not need to do anything else. If you do not hear from us, everything is in order. We will contact you if something is missing. We are grateful if you, as an applicant, are waiting for information on your case.
When will I receive my reimbursement?
We cannot currently answer when you will receive reimbursement. This is because we always go through all the cases that have come to us before we make a decision on your case. As a result of Detur's bankruptcy, we have received approximately 13,200 applications for reimbursement. The majority of applications need to be supplemented. This, together with the large amount of cases, means that the processing time is much longer than normal. We therefore expect a processing time of at least six months.
Is it guaranteed that I will receive reimbursement?
It is not possible to answer this question until the matter has been investigated. Each application is examined individually based on the requirements of the Travel Guarantee Act.
I have received reimbursement from the bank/credit card company. What do I do with my application at the Kammarkollegiet?
Notify us immediately if you have already received or will receive reimbursement from another source. You must then withdraw your application at the Kammarkollegiet, otherwise you may be liable to repay what you received too much in reimbursement. Notify Kammarkollegiet via e-mail registratur@kammarkollegiet.se that you have received compensation in another way and that you want to withdraw your application.
Does the travel guarantee apply if I have a gift card/voucher with the travel company?
No, the travel guarantee does not apply to these. You must instead report your claim to the bankruptcy trustee in your country.
If you have bought your trip from Detur Sweden AB or Norden Travel Services AB you can contact the Swedish bankruptcy trustee via their form.
You can find more information and the form on their website
External link, opens in new window.
