We have decided regarding reimbursement from the travel guarantee in all cases received.

We have gone through all applications and have made decisions regarding reimbursement from the travel guarantee in the majority of cases.

The following applies to you who have applied for reimbursement from the travel guarantee but have not yet received a decision on your case.

1. If you have already received reimbursement, in whole or in part, you are not entitled to reimbursement for that amount from the travel guarantee. You should therefore withdraw your application from us. Contact us at kompletteringresearenden@kammarkollegiet.se.
2. Check your e-mail. If your case needs to be supplemented, we will e-mail you about it. Also check your spam.
3. We might also call you. We therefore ask you to answer if you get a call from a phone number that starts with +46 870. Then it is Kammarkollegiet who tries to contact you regarding your case.

We are thankful for your cooperation and understanding that it takes time.

We have started making decisions regarding reimbursement from the travel guarantee.

The following applies to you who have applied for reimbursement from the travel guarantee but have not yet received a decision on your case.

1. If you have already received reimbursement, in whole or in part, you are not entitled to reimbursement for that amount from the travel guarantee. You should therefore withdraw your application from us. Contact us at kompletteringresearenden@kammarkollegiet.se.
2. Check your e-mail. If your case needs to be supplemented, we will e-mail you about it. Also check your spam.
3. We might also call you. We therefore ask you to answer if you get a call from a phone number that starts with +46 870. Then it is Kammarkollegiet who tries to contact you regarding your case.
   

We are thankful for your cooperation and understanding that it takes time.

We have started making decisions regarding reimbursement from the travel guarantee.

The following applies to you who have applied for reimbursement from the travel guarantee but have not yet received a decision on your case.

1. If you have already received reimbursement, in whole or in part, you are not entitled to reimbursement for that amount from the travel guarantee. You should therefore withdraw your application from us. Contact us at kompletteringresearenden@kammarkollegiet.se.
2. Check your e-mail. If your case needs to be supplemented, we will e-mail you about it. Also check your spam.
3. We might also call you. We therefore ask you to answer if you get a call from a phone number that starts with +46 870. Then it is Kammarkollegiet who tries to contact you regarding your case.
   

We are thankful for your cooperation and understanding that it takes time.

We have gone through about half of all applications which we received. But we cannot start making decisions regarding reimbursement from the travel guarantee until we have gone through all applications concerning the company. The reason for this is to see if the guarantee provided is enough for all passengers entitled to reimbursement or if we have to make a percentage distribution.

Many applications must also be completed before we can make a decision. Have you received an e-mail from us that you need to supplement your application? We kindly ask you to do it as soon as possible.

The following applies to you who have applied for reimbursement from the travel guarantee but have not yet received a decision on your case.

1. If you have already received reimbursement, in whole or in part, you are not entitled to reimbursement for that amount from the travel guarantee. You should therefore withdraw your application from us. Contact us at kompletteringresearenden@kammarkollegiet.se.
2. Check your e-mail. If your case needs to be supplemented, we will e-mail you about it. Also check your spam.
3. We might also call you. We therefore ask you to answer if you get a call from a phone number that starts with +46 870. Then it is Kammarkollegiet who tries to contact you regarding your case.

We are thankful for your cooperation and understanding that it takes time.

We have sent or will send you an e-mail if you need to supplement your application. Check your spam just in case. If you have not replied to us, it is very important that you do so immediately. We cannot make a decision on your case until you have sent the information we need.

It is not possible to answer this question until the case has been investigated. Each application is examined individually based on the requirements of the Travel Guarantee Act.

Notify us immediately if you have already received or will receive reimbursement from another source. You must then withdraw your application at Kammarkollegiet, otherwise you may be liable to repay what you received too much in reimbursement. Notify Kammarkollegiet via e-mail registratur@kammarkollegiet.se that you have received compensation in another way and that you want to withdraw your application.

No, the travel guarantee does not apply to these. You must instead report your claim to the bankruptcy trustee in you country.

If you have bought your trip from Detur Sweden AB or Norden Travel Services AB you can contact the Swedish bankruptcy trustee via their form External link..
You can find more information and the form on their website External link.