FAQ about Mixx Travel AB's (Turkietresor) bankruptcy
Below you'll find answers to frequently asked questions regarding applying for reimbursement following the bankruptcy of Mixx Travel.
What should I do if I'm travelling and the hotel asks me to pay again?
If your hotel asks you to pay again for your stay – save the receipt. Once you have returned home you can apply for reimbursement through the travel guarantee.
What if my return flight is cancelled?
If your flight is cancelled, you should contact your airline to book a new return trip. Save the receipt and apply for reimbursement through the travel guarantee once you have returned home.
I've booked a package holiday with Mixx Travel – what applies?
Unfortunately, your trip has been cancelled. The travel documents you received are no longer valid due to the bankruptcy.
Can I get a refund for my cancelled package holiday?
You can apply for reimbursement through the travel guarantee.
What is the deadline for submitting my application?
You need to submit your application so that we have it by October 31, 2025. This means that the application must have reached us by that date, regardless of whether you send it digitally or by post.
Do I need to include information about the bankruptcy in my application?
No.
Do I need to list all travellers in the application?
No. Only you or the person(s) who paid need to be included in the application.
How long does it take to receive a response to my application?
Due to a high workload, the processing time is approximately 4–6 months.
I paid for the trip by card or invoice – what should I do?
