Payment commitments - travel guarantees
Payment commitments must be worded exactly according to our template in order to be approved. There are two different templates; one for payment commitments with indefinite validity and another for payment commitments that are valid for a limited term.
The issuer of the guarantee must attach their registration certificate to the payment commitment, along with any power of attorney for those who signed the payment commitment. We can only approve securities that are signed by authorised signatories.
Travellers may apply for compensation up to three months after it becomes clear that the trip cannot be carried out. When replacing payment commitments, therefore, the new payment commitment should contain an assumption clause. Through this clause, the new payment commitment assumes the responsibilities of the previous one. The previous payment commitment can therefore be returned when it is replaced. If the new payment commitment does not contain an assumption clause, we will keep the old one for three months. The templates show the wording the assumption clause must use.
The issuer of the guarantee is always entitled to cancel payment commitments. Cancellation must be made in writing.
If cancellation is done in connection with the travel operator ceasing its activities that are subject to guarantees, the cancellation can be sent to us no earlier than one month before the last travellers return home.
Payment commitments normally remain with us at the Kammarkollegiet for three months after travel operations cease, because travellers are able to apply for compensation during that time. Time-limited commitments can be returned after one month unless we have been informed that the travel operation has been cancelled or stopped.
If travellers require compensation, they must apply in writing to Kammarkollegiet. Kammarkollegiet determines whether compensation should be paid and thereafter requests such payment from the issuer of the guarantee.
The issuer of the guarantee must pay compensation to the person designated by the Agency. Payment must be made when requested by Kammarkollegiet.
Deposit funds with Kammarkollegiet
You may choose to arrange a travel guarantee by depositing funds with the Kammarkollegiet. By depositing funds with us, you accept our terms and conditions.
Terms and conditions for deposited funds
These terms apply to the deposit of funds for travel guarantees with Kammarkollegiet as of 1 July 2024:
- Funds must be deposited in Swedish kronor (SEK) in accordance with the instructions below.
- Deposited funds will be placed in an interest-bearing account in accordance with Chapter 3, Section 4 of the Swedish Ordinance on Capital Supply (2011:210).
- Interest is calculated from the date the funds are received by Kammarkollegiet. When we refund all or part of the deposited amount, we will adjust for any negative or positive interest based on the total amount deposited.
- If the travel operator for which you have deposited funds becomes insolvent, we are entitled to use the deposited funds to compensate travellers in accordance with Section 17 of the Travel Guarantee Act (2018:1218) and Section 7 of the Ordinance on Travel Guarantees (2018:1340).
- Kammarkollegiet will refund the deposited funds when we determine that they are no longer required as a travel guarantee.
- Kammarkollegiet will refund the funds to the depositor. If the depositor is a legal entity with a bankgiro number, the refund will be made to that bankgiro. If no bankgiro is available or if you request it in writing, the refund will be made to the bank account specified in the proof of payment that you are required to submit.
Important information
To ensure that the deposited funds are accepted as a valid travel guarantee, you must follow the instructions below. We need to know which travel operator the funds are being deposited for and which decision this is in accordance with, as well as who is making the deposit.
In most cases, a travel guarantee is no longer needed more than three months after it has expired, as travellers have three months to apply for compensation following a cancelled or interrupted trip. However, Kammarkollegiet may return a limited-term guarantee as early as one month after its expiry if we determine that it is no longer needed. The refund process may take up to five business days.
If the travel operator you have deposited funds for has switched from another form of travel guarantee to a deposit with us, we are entitled to use the deposited funds to compensate travellers for cancelled or interrupted trips up to three months prior.
Contact us if you wish to request an account statement showing positive and negative interest, either semi-annually or annually.
Instructions
- Deposit the required amount to our bankgiro account: 301 5393.
In the message to recipient section, write: “Travel guarantee for [name of travel operator], [organisation number], and [case number]” - Submit proof of payment to: resegarantier@kammarkollegiet.se
- If you are making an international payment to deposit funds with us, use the following codes:
IBAN: SE15 8000 0890 1169 4024 1760
BIC: SWEDSESS
Proof of payment
When depositing funds with Kammarkollegiet, you must submit proof of payment for the funds to be approved as a travel guarantee. The document must be in a non-editable format, such as a PDF printout.
The proof of payment must include:
- Date of payment
- Amount paid
- Name of the payer and the account from which the funds were transferred
- The account to which the funds were transferred
- Confirmation that the payment has been completed (a record of completed transactions is required; a scheduled payment is not sufficient)
Examples of proof of payment
Online banking
If you made the payment via online banking, you will receive a payment receipt once the transaction is completed. This receipt usually includes all required information.
Bankgiro or plusgiro payments
Submit a copy of the payment order, account statement, or other similar document showing that the payment has been completed. If you configure your bankgiro number to be visible to the recipient before making the payment, we can verify the sender of the deposit more easily.
In-person bank payments
If you made the deposit at a bank branch, request a receipt that includes the required information.
Do you want to know more about travel guarantees?
There is a lot to keep track of as a travel operator. Make sure you know which trips you are required to arrange a travel guarantee for and how to comply with the law.
Templates for payment commitments
